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Refund Policy

Please note that the Element the Ingredient does not offer a refund for change of mind.

If you placed an order on the Site under the terms and conditions and have received a product that is not what you ordered, faulty, or damaged during the delivery process, you may contact us by telephone within 6 hours of the delivery time to make arrangements to return or exchange that product.

In this instance, you may return the product to us at the time we deliver your next order; upon confirmation from driver the good/s have been received we will refund your card of purchase with the funds being available within 3-5 business days.
You must provide us with the invoice the Element the Ingredient issued to you for your order to make a claim. If you fail to do so, then we may reject or deny your claim.